Frequently Asked Questions
Everything you need to know about shopping with MOUSSY.
What is the standard shipping timeframe?
Standard orders typically process within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take up to 14 business days depending on your location.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain items, such as intimate apparel and final sale pieces, are non-returnable.
How do I determine my size in MOUSSY denim?
Our denim often follows traditional Japanese sizing, which may run smaller than US brands. We recommend viewing the specific size guide on each product page for precise measurements in inches and centimeters.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment-based payments.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to modify or cancel orders. Please double-check your shipping address and cart items before finalizing your purchase.
Do you offer international shipping?
Yes, MOUSSY ships to most countries worldwide. Shipping costs and import duties are calculated at checkout based on the destination country's regulations.